Privacy Policy

This Privacy Policy explains how DriveCare By Soni Tyre House collects, uses, stores, and protects information when you use the DriveCare By Soni Tyre House Android app, web app, and customer portal.

DriveCare By Soni Tyre House is operated for garage management and customer service workflows. For privacy questions or requests, contact us at [email protected].

To request deletion of your account and eligible associated personal data, visit Account Deletion Request.

Information We Collect

Account details such as name, mobile number, email address, sign-in method, and role.
Customer and vehicle details such as vehicle number, make, model, odometer readings, service history, warranty claims, invoices, and payment records.
Communication details needed to send service updates, reminders, invoices, OTP messages, push notifications, email, SMS, and WhatsApp messages.
Operational records such as parts, purchases, vendors, staff actions, app usage events, backup records, and import or export history.
Technical information such as device type, browser, app version, IP address, logs, crash details, and notification subscription tokens.

How We Use Information

To operate the garage management service, customer portal, vehicle service tracking, billing, warranty claims, reminders, and reports.
To authenticate users, protect accounts, prevent misuse, and maintain audit records for business operations.
To send service-related messages, reminders, invoices, delivery updates, and support communications.
To improve reliability, troubleshoot issues, back up data, and maintain records required for accounting, tax, warranty, or legal purposes.

Sharing And Service Providers

We do not sell personal information.
We may share limited information with service providers that help run the app, including hosting, database, authentication, notifications, email, SMS, WhatsApp, Google Drive backup, Zoho Books, analytics, and payment or accounting tools when enabled.
We may disclose information if required by law, to protect users, or to enforce our business rights.

Data Retention And Deletion

We keep information for as long as needed to provide the service and maintain garage, accounting, tax, warranty, and legal records.
Customers may request access, correction, or deletion of eligible personal information by contacting us. Some records may need to be retained where required for invoices, warranties, disputes, legal compliance, or legitimate business records.
Staff and administrator accounts may be disabled or removed by an authorized administrator.

Security

We use reasonable technical and organizational safeguards to protect information, including authenticated access, role-based permissions, encrypted transport where supported, and restricted administrative access.
No online service is completely secure, so users should keep account credentials and OTPs private and report suspected unauthorized access promptly.

Children

DriveCare By Soni Tyre House is intended for garage staff, business users, and customers managing vehicle service records. It is not directed to children.

Changes To This Policy

We may update this Privacy Policy when the app, legal requirements, or business practices change. The latest version will be posted on this page with the updated date.